In the event you receive a product in damaged/ defective condition and wish to return it, please contact our Customer Care at +88 01841-345600 or e-mail us at customer@lylablanc.com.bd within 3 days and inform us about the same with your Order ID No.

We do not accept returns of product that has been fully/ partially lost or damaged by the customer.

The exchange/refund will be issued when the product is received, inspected & approved by our Quality Check team.

The refunds will take a minimum of 6-7 working days from the date of receipt of the goods by us at our below mentioned address.

S. Hoque International

275/D, Suite # C12, Lift Level-12

Rangs Nasim Square

Road No # 27

Dhanmondi

Dhaka-1209

 

Post receipt and approval of goods a confirmation will be sent to the customer on the status of the request placed by the customer on the communication details provided to us.

All return/ exchange products must be in unused condition, in their original box & includes all packing material, & all accessories. Customer cannot return any product purchased via E- Commerce Partners or at our Retail stores, similarly vice versa.

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